PRIVACY POLICY

At Unity Respite Services, we are committed to protecting the privacy and confidentiality of the personal information shared with us by individuals, families, caregivers, and potential clients.

This Privacy Policy explains how we collect, use, store, and protect personal information through our website, intake forms, assessment forms, and related services.

By using our website or submitting information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information including, but not limited to:

Full name
Parent/guardian name
Phone number
Email address
Home address
Emergency contact information
Participant age/date of birth
Medical, behavioural, developmental, or support-related information
Assessment and intake information
Preferred services or program interests
Any additional information voluntarily submitted through forms, emails, or phone calls

2. How We Use Your Information

The information collected may be used to:

Respond to inquiries and requests
Assess program suitability and support needs
Communicate regarding services, programs, camps, respite care, or registrations
Develop individualized support plans
Maintain client records
Ensure participant safety and well-being
Improve our services and website experience
Meet legal, insurance, or regulatory requirements

We only collect information that is reasonably necessary for providing our services and supports.

3. Confidentiality and Protection of Information

Unity Respite Services takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

Access to personal information is limited to authorized staff, contractors, or service providers who require the information to perform their duties.

4. Sharing of Information

We do not sell, rent, or trade personal information.

Information may only be shared:

With parent/guardian consent
When required by law
In emergency situations involving health or safety
With authorized professionals or agencies directly involved in providing support services, where appropriate

5. Website Forms and Electronic Communication

Information submitted through our website forms, assessment forms, registration forms, or email communications may be stored electronically.

While we strive to use secure systems, no online transmission or electronic storage method can be guaranteed to be 100% secure.

6. Cookies and Website Usage

Our website may use basic cookies or analytics tools to improve website functionality and understand visitor activity. These tools do not intentionally collect sensitive personal information.

Users may choose to disable cookies through their browser settings.

7. Retention of Information

Personal information will only be retained for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or maintain appropriate client records.

8. Your Rights

Parents, guardians, and clients may request to:

Access their personal information
Correct inaccurate information
Withdraw consent where applicable
Request deletion of information, subject to legal or operational requirements

Requests may be submitted using the contact information below.

9. Children and Youth Privacy

Because we support youth and individuals with varying support needs, we recognize the importance of protecting children’s privacy. Information relating to minors is collected only through parents, guardians, or authorized caregivers.

10. Changes to This Privacy Policy

Unity Respite Services reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how information is handled, please contact:

Unity Respite Services
2410 Dunwin Drive, Unit 3
Mississauga, Ontario, Canada

Email: unityrespiteservice@gmail.com
Phone: 519-288-3464